The six steps in the decision-making process are: recognise a problem or need, gather information, evaluate the available options, make a choice, act on that choice, and review the outcome. That sequence applies whether someone is buying enterprise software or choosing a new supplier, and understanding where buyers are in it tells you more about…
Brand loyalty in marketing is the tendency of customers to repeatedly choose one brand over its competitors, driven by positive experience, emotional connection, or perceived value rather than habit or convenience alone. It is one of the most commercially valuable assets a brand can build, and one of the most misunderstood. Most marketers treat loyalty…
The relationship between corporate operations and marketing operations is one of the most consequential and least examined dynamics in a business. When it works, marketing moves fast, spends well, and produces outcomes that the rest of the organisation can see and trust. When it breaks down, marketing becomes a cost centre that nobody quite believes…
Bad press is good press when it generates awareness that paid media cannot buy, forces a brand into public conversation, and compels audiences to form an opinion. The premise sounds like a rationalization for crisis management failures, but the commercial logic is harder to dismiss than most marketers want to admit. Not all negative coverage…
A connected customer experience is one where every touchpoint, from first awareness through to post-purchase, works together as a coherent experience rather than a series of disconnected interactions managed by separate teams with separate goals. Most companies do not have one. They have a collection of channels that happen to share a logo. The gap…
A perceptual map is a visual tool that plots how customers perceive competing brands across two or more dimensions, typically axes representing attributes like price, quality, innovation, or trust. It turns subjective brand perception into a spatial picture that shows where your brand sits relative to competitors in the minds of the people you are…
Media mix modelling is a statistical approach to marketing attribution that estimates the contribution of each channel to business outcomes, typically revenue or sales, by analysing historical spend and performance data across your entire marketing programme. Unlike click-based attribution, it works at an aggregate level and can account for channels that leave no digital fingerprint,…
A new product launch marketing strategy is the coordinated plan that determines who you reach, when you reach them, and how you create enough momentum to turn initial interest into sustained commercial traction. Done well, it compresses the time between product availability and profitable volume. Done poorly, it burns budget on awareness that never converts…
Key performance indicators are the metrics you choose to track whether a strategy is working. Making good ones means starting with a business outcome, working backwards to the activities that drive it, and selecting the fewest metrics that give you an honest read on progress. Most teams do the opposite: they start with what’s easy…
Launching multiple products simultaneously is one of the most common strategic mistakes I see startups make. The instinct makes sense on paper: spread risk, test multiple bets, move fast. In practice, it almost always means spreading resources too thin, muddying your market positioning, and giving none of your products the focused attention they need to…
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