A customer review strategy is a structured approach to generating, managing, and activating customer feedback as a commercial asset. Done well, it reduces acquisition cost, improves conversion, and surfaces product and service intelligence that most brands are otherwise paying consultants to guess at. Most businesses treat reviews as something that happens to them. The ones…
Central and peripheral routes to persuasion describe two distinct mental pathways people use when processing messages and making decisions. The central route involves careful, active evaluation of arguments, while the peripheral route relies on mental shortcuts, cues, and surface signals. Understanding which route your audience is using at any given moment is one of the…
A B2B buying committee is the group of people inside an organisation who collectively evaluate, influence, and approve a purchase decision. In most mid-market and enterprise deals, this group is larger than sellers expect, more fragmented than buyers admit, and almost never aligned in the way your sales deck assumes. Understanding how buying committees actually…
Persuasion is not a single thing. It operates through several distinct mechanisms, and the most effective marketers know which one they are using and why. Rational argument, emotional resonance, social proof, authority, reciprocity, and identity are all forms of persuasion, and they work through different psychological routes, at different stages of the buying process, for…
AI-native GTM workflow orchestration companies are a new category of software that sits between your CRM, your content systems, and your go-to-market motion, connecting signals, sequencing actions, and coordinating the work that used to fall through the cracks between sales, marketing, and product. They are not AI-enhanced versions of tools you already own. They are…
A share of voice report measures how much of the available conversation, search visibility, or advertising presence your brand owns relative to competitors in a given market. Done well, it tells you whether you are gaining ground, holding position, or quietly losing relevance before the revenue numbers confirm it. Done badly, it tells you almost…
A B2B marketing report is only as useful as the decisions it drives. Most reports circulating inside B2B organisations today are full of activity metrics, charts that look impressive in a slide deck, and trend lines that tell you what happened without explaining why or what to do next. The reports worth reading, and the…
Share of voice measures the proportion of total market conversation, advertising presence, or search visibility that your brand holds relative to competitors. It can be calculated across paid media, organic search, social, or earned media, and when tracked over time it gives you something most standalone metrics cannot: a sense of whether you are gaining…
A demand gen report should tell you whether your marketing is creating new demand or simply harvesting the demand that already exists. Most reports do neither. They measure activity, attribute outcomes to the nearest visible touchpoint, and present a version of reality that looks more coherent than it actually is. Getting this right matters more…
Customer loyalty research tells you what customers say they value, how they describe their behaviour, and which brands they claim to prefer. What it rarely tells you, without careful interpretation, is why they actually stay, why they leave, or what would change either outcome. That gap between reported loyalty and real loyalty is where most…
Practical marketing intelligence
for people who think.
© 2026 The Marketing Juice