Generative AI for customer experience is the application of large language models and related AI systems to the moments where a business and a customer actually interact: support conversations, product discovery, onboarding, follow-up, and everything in between. Done well, it makes those moments faster, more relevant, and more consistent at a scale no human team…
Market research earns its place in strategic planning when it changes a decision. Not when it validates one that has already been made, and not when it fills a slide deck with numbers that get nodded at and forgotten. The role of market research in strategy is to reduce the cost of being wrong, and…
A four phase strategy development process moves from diagnosis to execution in a structured sequence: define the problem, analyse the landscape, build the strategic response, and operationalise it into a plan with owners and timelines. Done properly, it stops teams from jumping to tactics before they understand what they are actually trying to solve. Most…
Merger acquisition integration is the process of combining two organisations after a deal closes, aligning systems, teams, brands, and go-to-market strategies so the combined entity functions as one. Most integration plans get the operational side right and leave marketing to figure itself out. That is where value gets destroyed. Not in the deal itself, but…
Media strategy consulting is the practice of advising businesses on how to allocate, plan, and evaluate their paid and organic media investments. A media strategy consultant sits outside the day-to-day execution and asks the harder question: is this money working, and would it work harder somewhere else? Done well, it is one of the most…
The future of marketing in 2025 is not a single trend. It is a set of structural shifts colliding at once: AI changing how content gets made and found, audiences fragmenting across more surfaces than any one team can cover, and a growing gap between brands that understand what drives growth and brands that are…
Message testing is the process of exposing target audiences to candidate messages before launch and measuring which versions resonate, which fall flat, and why. Done well, it tells you whether the words you have chosen to represent your product will actually move the people you need to move. Most teams skip it, or run it…
Coaching senior leaders is not the same as coaching anyone else. The stakes are higher, the egos are more complex, and the gap between what someone presents in a session and what is actually driving their decisions can be enormous. Done well, it shifts how an organisation thinks. Done poorly, it is expensive theatre that…
A fractional CMO is the right hire for a specific kind of business at a specific moment in its growth. Not every business. Not every moment. The companies that get the most from this model tend to share a few characteristics: they have marketing budget but no marketing leadership, they are making strategic decisions without…
Account based engagement is the operational layer that sits beneath account based marketing. Where ABM defines which accounts to target, account based engagement defines how you actually reach, warm, and move those accounts through a buying process that rarely follows a straight line. Most programs stall not because the account selection was wrong, but because…
Practical marketing intelligence
for people who think.
© 2026 The Marketing Juice