Demonstrating that you understand your customer’s needs means showing, through your messaging, product decisions, and channel choices, that you have done the hard work of listening before you started talking. It is not a sentiment you express in a brand values document. It is something customers either feel or they don’t, usually within seconds of…
Presenting product marketing strategy to executive leadership is not primarily a communication problem. It is a translation problem. Your job is to convert market insight, positioning logic, and go-to-market thinking into the language executives actually care about: revenue, risk, and resource allocation. Get that translation right, and the room is with you. Get it wrong,…
International market research is the process of gathering, analysing, and interpreting information about a foreign market before committing resources to it. Done well, it reduces the cost of being wrong. Done badly, it creates a false sense of confidence that can be more dangerous than no research at all. Most companies enter new international markets…
Forecasting marketing results means estimating the likely output of your marketing activity before you spend the money, so you can make better decisions about where to invest, what to expect, and when to change course. It is not about predicting the future with precision. It is about replacing gut feel with a structured, honest approximation…
Setting realistic timelines for market research and strategy is one of the most consistently underestimated tasks in marketing planning. Most teams either compress the work into an unrealistic window because a launch date is already fixed, or they let research drag on indefinitely because no one has defined what “done” looks like. Neither approach serves…
A digital marketing retention strategy is a structured approach to keeping existing customers engaged, spending, and loyal, using channels like email, paid media, personalisation, and behavioural data to reduce churn and grow revenue from your existing base. Done well, it costs less per pound of revenue than acquisition and compounds over time. Done poorly, it…
Enterprise-level brand repositioning is supported by a cross-functional coalition, not a single team. At the centre sits product marketing, but the work touches strategy, communications, sales enablement, legal, finance, and often the executive suite. The question isn’t who owns it. The question is who needs to be in the room, what they’re responsible for, and…
Most B2B lead gen strategies are not broken at the tactical level. They are broken at the structural level. Companies optimise click-through rates, landing page copy, and email sequences while leaving the fundamental question unanswered: are we targeting the right buyers, with the right message, at the right stage of their decision process? Fix that…
Building an affiliate marketing strategy for an established brand is not the same problem as launching one from scratch. You have brand equity, existing customer data, and commercial leverage. The question is whether you are using any of it to build a programme that actually performs, or whether you have inherited something that runs itself…
Involuntary churn happens when customers leave not because they want to, but because a payment fails, a card expires, or a billing system quietly drops them before anyone notices. Unlike deliberate cancellations, these customers were willing to stay. You lost them to process failure, not dissatisfaction. The fix is operational, not emotional, and most of…
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