Brand voice is how a brand speaks consistently across every channel, every piece of content, and every customer interaction. Done well, it makes a brand immediately recognisable without a logo in sight. Done poorly, or not done at all, it leaves customers with nothing to hold onto and gives competitors an easy opening. Most brands…
Jonah Berger’s work on persuasion and influence identifies a consistent pattern: the most effective way to change someone’s mind is often to reduce their resistance rather than increase your pressure. His research, laid out across books like Contagious and The Catalyst, shifts the focus from broadcasting louder to removing the friction that stops people from…
Online reputation marketing is the practice of actively shaping how your brand appears across search results, review platforms, social channels, and third-party coverage, with the goal of building trust that converts to commercial outcomes. It goes well beyond crisis management or review monitoring. Done properly, it is a proactive discipline that sits at the intersection…
A stalled B2B pipeline is rarely a sales problem dressed up as a sales problem. In most cases, the root cause sits further upstream, in the quality of leads being passed, the assumptions baked into pipeline targets, and the absence of honest conversation between marketing and sales about what “good” actually looks like. If your…
Brand awareness is measured through a combination of survey-based research, search volume data, social listening, and web analytics. No single metric captures it fully. The most reliable picture comes from tracking multiple signals over time and looking for consistent movement across all of them. That framing matters more than it might seem. I’ve sat in…
Marketing hiring is one of the most consequential decisions a business makes, and most companies handle it badly. They write job specs that describe an ideal candidate who does not exist, interview for the wrong things, and then wonder why the new hire underperforms within six months. The problem is not a talent shortage. There…
A solid B2B social media strategy does one thing well: it builds the kind of visibility and credibility that makes your sales conversations shorter. It is not about posting frequently, growing followers, or winning engagement rates. It is about showing up, consistently and intelligently, in the spaces where your buyers are forming opinions before they…
Routes of persuasion describe the cognitive pathways people use when processing a message and deciding whether to act on it. Some buyers think carefully and analytically. Others respond to cues, context, and feel. Most do both, depending on the situation, the stakes, and how much mental energy they have available at that moment. Understanding which…
Brand advocates are customers, employees, or partners who promote your brand without being paid to do so. They share, recommend, and defend you because they genuinely believe in what you offer. That distinction matters commercially: earned advocacy carries credibility that paid media cannot replicate, and it compounds in ways that most acquisition channels simply do…
Crocs went from a brand that everyone mocked to one that sells hundreds of millions of pairs a year. That turnaround did not happen because of a single viral moment. It happened because the brand made deliberate decisions about who it was for, what it said, and where it showed up. For anyone working in…
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