CPM marketing means paying for every thousand impressions your ad receives, regardless of whether anyone clicks, converts, or even notices it. It is the oldest pricing model in digital advertising, and it remains one of the most misunderstood. Done well, CPM campaigns build brand presence at scale and support demand generation in ways that click-based…
CPM marketing means paying per thousand impressions, not per click or conversion. You buy visibility at scale, and the commercial logic only holds if that visibility is reaching the right people at the right moment in their decision-making process. When it works, it builds the kind of awareness that makes every downstream channel perform better….
Advertising agencies in NYC range from global holding company networks managing billions in spend to specialist boutiques with ten people and a sharp point of view. The city has more agency options per square mile than anywhere else in the world, which makes the choice harder, not easier. Knowing how to evaluate them, and what…
Advertising agencies in NYC range from global holding company networks managing billions in spend to boutique independents with ten people and a very specific point of view. Choosing between them is not a question of size or reputation alone. It is a question of fit, commercial alignment, and whether the agency’s incentives match yours. Most…
Customer satisfaction improves when companies close the gap between what they promise and what they actually deliver. That sounds obvious. Most organisations will tell you they already do it. The evidence, in churn rates and review scores and declining repeat purchase, suggests otherwise. The companies that genuinely get this right do not treat satisfaction as…
Customer satisfaction improves when companies stop treating it as a metric to manage and start treating it as a business outcome to engineer. The companies that do this well don’t just score higher on NPS surveys. They retain more customers, spend less on acquisition, and generate the kind of word-of-mouth that no media budget can…
The 4Ps of marketing, product, price, place, and promotion, are the foundational framework for how a business brings an offer to market. Developed by E. Jerome McCarthy in the 1960s and popularised through Kotler’s work, the model gives marketers a structured way to think about every lever available to them, not just the communications layer…
The 4Ps of marketing, product, price, place, and promotion, are a strategic framework for making deliberate decisions about what you sell, what you charge, where you sell it, and how you communicate its value. Developed by E. Jerome McCarthy in the 1960s and popularised by Philip Kotler, the model remains one of the most commercially…
A persona template is a structured framework for documenting who your target customer is, what they want, what they fear, and how they make decisions. Done well, it becomes a reference point that aligns marketing, product, and sales around a shared understanding of the buyer. Done badly, it becomes a slide deck nobody opens after…
A persona template is a structured document that captures who your target customer is, what motivates their decisions, and how they behave in the context of your product or service. Done well, it becomes a decision-making tool that aligns creative briefs, channel strategy, and messaging. Done poorly, it becomes a slide that gets presented once…
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