Customer feedback surveys are one of the most underused strategic tools in marketing, and also one of the most misused. Done well, they surface the exact language, objections, and motivations that should be shaping your positioning, your messaging, and your product roadmap. Done poorly, they generate a spreadsheet nobody reads and a Net Promoter Score…
CRM software is the operational backbone of most modern marketing and sales functions. At its core, a CRM system stores and organises customer data, tracks interactions across the sales cycle, and gives teams a shared view of the pipeline. Done well, it connects marketing activity to revenue. Done badly, it becomes an expensive contact database…
Marketing fundamentals are the principles that determine whether a business grows or stagnates: understanding who you are selling to, what problem you solve, where your buyers spend their attention, and how to reach them profitably at scale. Most companies think they have these nailed. Most do not. After two decades running agencies, managing hundreds of…
Customer feedback surveys are one of the most underused strategic tools in marketing, not because companies don’t run them, but because most companies don’t know what to do with what they find. A well-designed survey gives you a direct line to the gap between what you think your customers experience and what they actually experience….
Marketing fundamentals are the principles that determine whether a marketing strategy creates real business growth or just generates activity. They cover how you define your audience, position your offer, allocate budget across the funnel, and measure what actually matters. Get them right and everything else compounds. Get them wrong and no amount of tactical sophistication…
Social issues in advertising sit at the intersection of genuine brand belief and calculated commercial risk. When a brand takes a position on a social issue, it signals values, builds emotional connection, and sometimes drives real cultural change. It also risks alienating customers, triggering backlash, and exposing the gap between what a company says and…
Ads that exaggerate are everywhere, and most of them get away with it. Puffery, the legal term for subjective, unprovable claims like “the world’s best coffee” or “unbeatable value,” has been a fixture of advertising since the industry existed. But there is a meaningful difference between a claim that stretches the truth in a way…
Virgin branding works because it treats the brand as a personality rather than a product category. Richard Branson built a single name that has appeared on airlines, gyms, banks, mobile networks, and space tourism by anchoring everything to a consistent character: the challenger who takes on established players, keeps things human, and refuses to take…
Realtime customer marketing sounds straightforward in theory: reach the right person, with the right message, at the right moment. In practice, it is one of the most operationally demanding things a marketing team can attempt. The data infrastructure, the creative agility, the organisational alignment, and the sheer speed required all have to work simultaneously, and…
Virgin is one of the most studied brand architectures in marketing history, and for good reason. Richard Branson took a single name and stretched it across airlines, banks, gyms, mobile networks, space travel, and dozens of businesses in between, without a single unifying product category. What holds it together is not a product. It is…
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