CX strategy and design is the process of deliberately shaping every interaction a customer has with your business, from first awareness through to repeat purchase and advocacy, so that those interactions consistently reflect what customers actually need rather than what is operationally convenient for you. Done well, it is one of the most commercially powerful…
Market research costs vary enormously depending on method, scope, and whether you run it yourself or hire specialists. A basic online survey might cost a few hundred pounds to field. A full custom research programme with qualitative depth, quantitative validation, and strategic analysis can run into six figures. Most B2B and mid-market projects fall somewhere…
Successful rebranding is not about a new logo and a press release. It is about changing what people believe about a business, and that is one of the hardest things marketing can do. Most rebrands fail not because the creative is weak, but because the underlying business case was never properly made. The brands that…
The agency client relationship in advertising is not primarily a creative problem or a strategic one. It is a commercial and human one. Most relationships that fail do not fail because the work was bad. They fail because expectations were misaligned, accountability was unclear, or someone on one side of the table was not honest…
Sales enablement materials are the documents, tools, and content that help sales teams have better conversations, move deals forward, and close with confidence. Done well, they shorten sales cycles and reduce the friction between marketing effort and commercial outcome. Done poorly, they sit in a shared drive that nobody opens. The gap between those two…
Agentic AI refers to AI systems that can plan, make decisions, and execute multi-step tasks autonomously, without a human approving every action. In marketing, that means AI agents that can research audiences, draft briefs, run experiments, adjust bids, and report results, all in sequence, all without someone clicking “go” at each stage. This is a…
Reputational risk management is the discipline of identifying, assessing, and responding to threats that could damage how your organisation is perceived by customers, partners, regulators, and the public. Done well, it sits upstream of crisis communications, not alongside it. Most organisations treat reputation as something to protect after it breaks. The ones that manage it…
A 12 month marketing plan is a structured document that maps your marketing activity, budget, and goals across a full calendar year, aligned to business objectives rather than channel preferences. Done well, it gives your team clarity on what to do, in what order, and how to measure whether it is working. Most organisations have…
Crisis communications PR is the discipline of managing how an organisation communicates during a significant threat to its reputation, operations, or public trust. Done well, it limits damage and sometimes strengthens credibility. Done poorly, it accelerates the very collapse it was meant to prevent. Most organisations discover the quality of their crisis communications capability at…
Customer experience touchpoints are every moment a customer interacts with your brand, from the first search result they click to the invoice they receive six months into a contract. Get those moments right and customers stay, spend more, and tell others. Get them wrong and no amount of media budget will cover the gap. Most…
Practical marketing intelligence
for people who think.
© 2026 The Marketing Juice