B2B customer research fails most often not because companies skip it, but because they conduct it in a way that confirms what they already believe. The questions are shaped by internal assumptions, the respondents are selected from a friendly list, and the findings land in a deck that nobody acts on. Done well, B2B customer…
Native advertising works because it earns attention rather than demanding it. By matching the form and function of the editorial environment around it, native content reaches audiences in a receptive state, which changes how the message lands and how likely someone is to act on it. The advantages of native advertising go well beyond click-through…
An internal company newsletter is a regular communication sent to employees that shares updates, recognises achievements, and keeps teams aligned on business priorities. Done well, it is one of the cheapest and highest-return communication investments a business can make. Done poorly, it is a weekly reminder that leadership does not know what employees actually care…
Customer engagement and customer experience are not the same thing, and treating them as interchangeable is one of the more expensive mistakes a marketing team can make. Customer experience is what a business delivers across every interaction a customer has with it. Customer engagement is how customers respond to those interactions, measured through behaviours like…
Competitive benchmarking is the practice of systematically measuring your business performance, marketing activity, and positioning against direct competitors and category standards. Done properly, it tells you not just where you stand, but which gaps are worth closing and which ones don’t matter. Most teams treat it as a one-time audit or a slide in a…
Alternatives to SWOT analysis include frameworks like Porter’s Five Forces, the TOWS Matrix, PESTLE analysis, Jobs-to-be-Done mapping, and the Value Proposition Canvas. Each one is built for a specific type of strategic question. SWOT is not broken, but it is frequently misapplied, and the result is a 2×2 grid that captures opinions rather than insight….
Jeff Walker’s Product Launch Formula is a sequenced pre-launch content system designed to build anticipation, establish authority, and convert an audience before a product goes on sale. It works by releasing a series of free videos or content pieces over several days, each addressing a specific objection or desire, before opening a short purchase window….
Digital customer success is the practice of managing customer outcomes at scale through automated touchpoints, product data, and structured engagement, without relying on a CSM in every conversation. Done well, it extends your reach without diluting the quality of the relationship. Done poorly, it replaces judgment with automation and wonders why retention suffers. The distinction…
Customer success and customer experience are not the same function, and conflating them is one of the more expensive mistakes a growing business can make. Customer success is proactive, commercially accountable, and focused on driving specific outcomes for defined customer segments. Customer experience is the aggregate of every interaction a customer has with your brand,…
A SaaS marketing budget typically runs between 15% and 25% of annual recurring revenue for growth-stage companies, though the right number depends heavily on your stage, competitive intensity, and whether you’re trying to grow the market or take share from it. The percentage matters less than the logic behind it. Most SaaS companies get this…
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